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Dashboard View Questions

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Q: Is there a way to automatically bring up a view in the dashboard that also has agents logged in now displayed. We have a few monitors displaying the dashboard, and we can setup the display, but then the session times out and reverts to the normal dashboard view. For security reasons, there are no keyboards or mice attached.

A: View preferences are saved in the user profile. These preferences can only be accessed through the dashboard view. Unfortunately, it is not possible to save a preference to keep a "detailed" view open

Q:  Within these same monitor displays we have edited the columns shown, but when we come in in the morning, some of the columns have returned. I don't have this issue with all the displays.

A: As long as each display uses its own user profile, the dashboard should load the previously saved preferences.

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Last modified
07:43, 15 Jan 2015

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