Call is both Answered and Abandoned

Call is both Answered and Abandoned

The call below in yellow is an “Abandon” call, because both the Agent talk time and caller talk time is 0 seconds. And, it’s showing as “Answered,” as it was assigned to an agent. The call was instantly disconnected within a fraction of second. Hence the call is showing as both “Answered Segment” and “Abandon.”

This call can be also seen as “Answered Abandon” in Reporting tool.