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Call is both Answered and Abandoned

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Call is both Answered and Abandoned

 

The call below in yellow is an “Abandon” call, because both the Agent talk time and caller talk time is 0 seconds. And, it’s showing as “Answered,” as it was assigned to an agent. The call was instantly disconnected within a fraction of second. Hence the call is showing as both “Answered Segment” and “Abandon.”

 

This call can be also seen as “Answered Abandon” in Reporting tool.

 

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Last modified
14:05, 11 Sep 2014

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