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Agent available but not Receiving inbound calls

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Agent available but not Receiving inbound calls

 

Check the dashboard to see if there are any agents in Available Inbound status. Agents may be available, but not in the correct pools for the calls. Also, it is possible that the agents are in dial out mode and therefore cannot accept inbound calls. 

 

Try to reload the agent presence state by pressing the F5 key on the keyboard.

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