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Understanding the Answer Table

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Understanding the Answer Table


When you run a report, the answer to your query appears in the answer table. The answer table is organized into three logical regions, as shown in figure 3-1:


  • Answer Table Header
  • Query Results
  • Utility Links


Figure 3-1: Answer Table Regions


Each of these areas are described further below.


3.1 Answer Table Header

The answer table header summarizes the report and provides information about the report and links for refining and sharing the results, as shown in Figure 3-2 and as described in Table 3-1:


Figure 3-2: Answer Table Header          



Table 3-1: Answer Table Header Options




A shortened URL to these report results. Useful if you want to save or share a link to the report definition itself (as opposed to just the results).

Please include the tiny URL when requesting reporting help from LiveOps Customer Support.



Shortcut links to run the report using different time frames. Your options include "Today," "Yesterday," "Last Week" and "Last Month."


Switches the results view. Your options include the default tabular view, several graph choices and a simplified printer friendly view.


Describes the base report type and any refinements you've made to produce the current results.

Generated on

Provides the report's creation date and time. The time stamp may also include the age of the cached data.


3.2 Query Results

The results of your query are displayed in a tabular format, as shown in Figure 3-3 below. The fields you've selected appearing as columns and the actual data as rows.


Figure 3-3: Query Results


The answer table is interactive:


  • Clicking a column header (field name) sorts the results by that field. Clicking the same field header again toggles the sort order between ascending and descending order.
  • Depending on the report type, some of your data may appear as clickable links. Clicking a data field in a group report filters the report by that value and "drills down" into the report details (effectively executing your original query using the Detail variation of that report type). Clicking a data field link in adetail report causes Insight to filter the report results by that value.




In a Call Segment - Group report, clicking the value in the Answered Segments column drills down into the Call Segment - Detail report. Additionally, the report shows only the records for answered segments.

In a Call Segment - Detail report, clicking the value for a specific Agent filters the report, showing only those calls handled by that Agent.


3.3 Utility Links

The utility links let you export the report results as well as change the way times are displayed in your answer set.


Figure 3-4: Utility Links


Table 3-2: Answer Table Header Options



Generate Excel

Export the current results set to a Microsoft® Excel™ file.

Generate CSV

Export the current results set to a "comma separated values" text file.

Time display

Change the way time duration values are shown in the results set.


  • HH:MM:SS—show times in hours:minutes:seconds format.
  • second—show times in seconds.
  • minutes—show times in minutes.
  • hours—show times in hours.
  • Pad blank time positions—This option appears when you select the HH:MM:SS format. By default, empty or blank time values are displayed without padded zeros. This option pads a zero in all blank time values.


The figures below show examples of unpadded and padded time values.


Figure 3-5: Unpadded Time Values

Figure 3-6: Padded Time Values


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