Running a Saved Report

Running a Saved Report

You can run a previously saved report by selecting it from any one of the following places in Contact Center:

• The Your Reports drop down menu at the top of the Insight page.

• The First 5 Saved Reports list under the Reports menu.

• The My Reports widget on the Contact Center Home page.

• The My Saved Reports list on the Reports landing page.

• Click the top level Reports menu to display this page.

Figure 11-1: Report Options Dialog

No matter how you select it, the saved report will be run and the results will appear in the answer table, as usual, unless you've saved the report as a template (see below).