Outbound Campaign Dialer StartStop Tab Options
Table of contents
Outbound Campaign Dialer StartStop Tab Options
The Dialer Start / Stop tab fields let you configure when the dialer will make calls. You can determine a default calling schedule for the dialer as well as specify blackout periods when you do not want the dialer to call.
Dialer Time Zone
If the uploaded leads file provides a local timezone for the lead, then the dialer settings will assume that timezone. For example, if a lead's timezone is 8 (Pacific Standard Time) and the dialer is set between 6:00PM and 8:00PM, then the lead will be dialed between 6PM and 8PM PST. If no timezone is provided, then the dialer assumes EST.
Dialer Configuration
| Table 27-1: Dialer Start / Stop Tab Options | |
| Option | Description |
| Earliest Time to Call | This specifies the earliest time that this Campaign can start making calls. |
| Latest Time to Call | This specifies the latest time that this Campaign can call. |
| Days to call | Use the check boxes to allow the Campaign to dial on those days. |
| Dialer Blackout Periods | Specify blocks of time during which the dialer will not make calls. For example, you can prevent calling during the lunch hour. |
| Days not to Call | Specify DNC (Do Not Call) days, for example, national or local holidays, state specific DNC days, etc. |
- © Copyright 2019 Serenova, LLC.