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Outbound Campaign Dialer StartStop Tab Options

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Outbound Campaign Dialer StartStop Tab Options

 

The Dialer Start / Stop tab fields let you configure when the dialer will make calls. You can determine a default calling schedule for the dialer as well as specify blackout periods when you do not want the dialer to call.

 

Dialer Time Zone

 

If the uploaded leads file provides a local timezone for the lead, then the dialer settings will assume that timezone. For example, if a lead's timezone is 8 (Pacific Standard Time) and the dialer is set between 6:00PM and 8:00PM, then the lead will be dialed between 6PM and 8PM PST. If no timezone is provided, then the dialer assumes EST.

 

Dialer Configuration

 

Table 27-1: Dialer Start / Stop Tab Options

Option

Description

Earliest Time to Call

This specifies the earliest time that this Campaign can start making calls.

Latest Time to Call

This specifies the latest time that this Campaign can call.

Days to call

Use the check boxes to allow the Campaign to dial on those days.

Dialer Blackout Periods

Specify blocks of time during which the dialer will not make calls. For example, you can prevent calling during the lunch hour.

Days not to Call

Specify DNC (Do Not Call) days, for example, national or local holidays, state specific DNC days, etc.

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Last modified
11:34, 11 Sep 2014

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