Maximum number of Rings to an Agent Phone
This setting controls how long a call is offered to an Agent before rolling over to the next available Agent. Agents who fail to answer a call within the specified will be paused (unable to receive additional calls until they manually unpause).
This setting is sometimes known on other call center platforms as the "Ring No Answer Timeout."
Configuring Maximum Number of Rings
Changing this option from the default values is NOT recommended. Please consult with your Professional Services representative before modifying this option.