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Hold Button

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Hold Button

 

There are two ways an Agent can place a call hold:

 

  • Using the hold button on their agent desktop.

 

  • Using DTMF (touch tone) keys.

 

When you define a Hold IVR for a Campaign, Agents will automatically see a hold button appear in their Phone Panel when taking a call for that Campaign. The DTMF key method is useful for situations where the Agent is not using the Phone Panel, such as Dial Out calls or calls routed as part of a third party integration. The DTMF key method can also be used to transfer the call.

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Last modified
11:31, 11 Sep 2014

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