DTMF Control
DTMF control enables Agents to use their telephone keypad to perform hold and transfer actions. This option is mostly used by Agents who do not use one of the agent desktops, which provide this functionality in their user interface.
To Enable DTMF Hold/Transfer:
Table 18-1 lists the valid DTMF keys and their function:
Table 18-1: DTMF Hold/Transfer Keys | |
DTMF Keys | Action |
81-87 | Transfer to Campaigns 1 through 8 (where the numbers one through eight correspond to the Campaign's order in the "Transfer to Campaign" list) |
88 | Hang-up (disconnect) from the call |
41 | Place call on hold |
47 | Retrieve call from hold |