Call and Screen Recording
Note: See the attached pdf "Setting Up Screen Recording" below for full details on configuration.
The Contact Center Recording feature records the Agent's call experience.
Key Concepts
The Campaign's Recording tab configures recording options for one specific Campaign, as described in Table 6-1.
Table 6-1: Campaign Recording Tab Options. | |
Option | Description |
Audio Recording | Specify the default audio recording behavior for this Campaign. You may be override this on a per Agent basis. Options
|
Retain calls for | Configure the length of time call recordings for this Campaign will be retained. After the expiration date, the recording will be deleted. |
Screen Recording | Specify the default screen recording behavior for this Campaign. You may be override this on a per Agent basis. Options
|
Retain screens for | Configure the length of time screen recordings for this Campaign will be retained. After the expiration date, the recording will be deleted. |
Percentage of calls | Configure the length of time screen recordings for this Campaign will be retained. After the expiration date, the recording will be deleted. |