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Current call and agent statistics can be retrieved using the statistic() method of the callcenter object. The object off which the method call is made determines the scope of calls or agents to be considered in calculating the statistic. Specifically: |
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- callcenter - All calls and all agents in the callcenter are considered in the calculation of the statistic. | ||||
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Object | Method/Property | Valid Expression object syntax | Description | Expression Example |
callcenter | [Method] statistic(statname) | callcenter.statistic("repsonline") | repsonline - Number of agents currently online | callcenter.statistic("repsonline")>=0 |
callcenter | [Method] statistic(statname) | callcenter.statistic("repsavailable") | repsavailable - Number of agents currently in an available state (i.e. in an available work state, not on call) | callcenter.statistic("repsavailable")>=2 |
callcenter | [Method] statistic(statname) | callcenter.statistic("callsnow") | callsnow - Number of current active calls | callcenter.statistic("callsnow")>=50 |
callcenter | [Method] statistic(statname) | callcenter.statistic("queuednow") | queuednow - Number of currently queued calls | callcenter.statistic("queuednow")<10 |
callcenter | [Method] statistic(statname) | callcenter.statistic("queuedepth") | queuedepth - Percentage of calls in queue relative to agents online (only for callcenter.statistic or call.statistic after agent selection) | callcenter.statistic("queuedepth")<=10 |
callcenter | [Method] statistic(statname) | callcenter.statistic("asanow") | asanow - (only for callcenter.statistic or campaign.statistic) | callcenter.statistic("asanow")<=60 |