Agent Dial Out
Dial Out is a telephony feature that allows Agents to transfer a call to any arbitrary telephone number. This feature is not available to all Contact Centers, and only Agents with the proper Attribute set can use it. When you configure Dial Out, you specify a Campaign to act as the Dial Out Campaign. This is the Campaign that controls the outbound call. That Campaign provides the telephony features for the transferred call, such as hold and additional transfer options. You can also use that Campaign to report on Agent Dial Out calls.
Configuring Dial Out
Your Account Manager must enable the Dial Out feature for your Contact Center before you can grant this feature to your Agents.
The Dial Out feature is enabled for Agents using the "CHAT Dialout" Administrative user attribute. You may have to create the CHAT Dialout attribute if it doesn't exist yet. If so, you MUST name it exactly as shown (including capitalization).