Adding A New Campaign

Adding a New Campaign

Campaigns belong to a Program, which in turn, belongs to a Client. You must have created at least one Client and one Program in your LiveOps Cloud Contact Center Platform before you can create your first Campaign.

To add a new Campaign:

1. Select the Routing > Campaigns menu.
2. Click the Add New Campaign button.
3. Give your Campaign a unique Name.
4. Select the Routing Class. This determines how and where virtually every aspect of the call experience is configured:
   1. Calls routed to Standard IVR Campaigns are largely controlled by the initial IVR and the configuration options contained within the Campaign itself.
   2. Calls routed to Call Flow based Campaigns are controlled by the currently active Call Flow for that Campaign.

Once set (by saving this Campaign), you cannot change this selection.

1. Select the parent Program from the drop down menu.
2. Enter a description for this Campaign in the Comments field.
3. Click Save Changes.

Once you have saved the Campaign for the first time, you will see additional configuration options. These will vary depending on the Routing Class.