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Twilio Firewall Settings

If your team will be using the Toolbar inside of Salesforce, it would be wise to consider adding *.salesforce.com in the proxy exclusions.  Any interruptions to Salesforce while agents are using the Toolbar can have a direct impact to Toolbar stability and performance.

 

Firewall to Open:

 

North America Virginia Gateways (US1):

 

 Signalling IPs:

   54.172.60.0/30 which translates to:

   54.172.60.0

   54.172.60.1

   54.172.60.2

   54.172.60.3

 

   Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

   54.172.60.0/23

   34.203.250.0/23

   Port Range: 10,000 to 20,000 (UDP)

 

Europe Ireland Gateways (IE1):

 

Signalling IPs:

   54.171.127.192/30 which translates to:

   54.171.127.192

   54.171.127.193

   54.171.127.194

   54.171.127.195

 

   Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

 

   54.171.127.192/26

   52.215.127.0/24

   Port Range: 10,000 to 20,000 (UDP)

 

Europe Frankfurt Gateways (DE1):

 

Signalling IPs:

   35.156.191.128/30 which translates to:

   35.156.191.128

   35.156.191.129

   35.156.191.130

   35.156.191.131

 

   Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

 

   35.156.191.128/25

   Port Range: 10,000 to 20,000 (UDP)

 

Australia Gateways (AU1):

 

Signalling IPs:

   54.252.254.64/26

    Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

   54.252.254.64/26

   Port Range: 10,000 to 20,000 (UDP)

 

Singapore Gateways (SG1):

 

Signalling IPs:

   54.169.127.128/26

    Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

    54.169.127.128/26

   Port Range: 10,000 to 20,000 (UDP)

 

Japan Gateways (JP1):

 

Signalling IPs:

   54.65.63.192/26

    Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

    54.65.63.192/26

   Port Range: 10,000 to 20,000 (UDP)

 

Brazil Gateways (BR1):

 

Signalling IPs:

   177.71.206.192/26

    Ports: 5060 (UDP/TCP), 5061 (TLS), 443 (HTTPS)

 

Media IPs:

    177.71.206.192/26

   Port Range: 10,000 to 20,000 (UDP)

 

Domain / Proxy Exclusions:

*.twiliocdn.com
*.twilio.com

*.hostedcc.com
*.amazonaws.com
*.cxengage.net
fonts.googleapis.com
*.salesforce.com ***
*.zendesk.com ***

 

 

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