Twilio Firewall Settings
If your team will be using the Toolbar inside of Salesforce, it would be wise to consider adding *.salesforce.com in the proxy exclusions. Any interruptions to Salesforce while agents are using the Toolbar can have a direct impact to Toolbar stability and performance.
Firewall to Open:
North America Virginia Gateways (US1):
Signalling IPs:
54.172.60.0/30 which translates to:
54.172.60.0
54.172.60.1
54.172.60.2
54.172.60.3
Ports: 5060 (UDP/TCP), 5061 (TLS)
Media IPs:
Port Range: 10,000 to 20,000 (UDP)
Europe Ireland Gateways (IE1):
Signalling IPs:
54.171.127.192/30 which translates to:
54.171.127.192
54.171.127.193
54.171.127.194
54.171.127.195
Ports: 5060 (UDP/TCP), 5061 (TLS)
Media IPs:
Port Range: 10,000 to 20,000 (UDP)
In the coming months, we will also be launching a new SIP Trunking gateway: Europe Frankfurt (DE1). You might want to add these to your firewall now. This will continue to ensure low-latency and best-quality carrier connections in Europe; and provide additional resiliency.
Europe Frankfurt Gateways (coming soon):
Signalling IPs:
35.156.191.128/30 which translates to:
35.156.191.128
35.156.191.129
35.156.191.130
35.156.191.131
Ports: 5060 (UDP/TCP), 5061 (TLS)
Media IPs:
Port Range: 10,000 to 20,000 (UDP)
Domain / Proxy Exclusions:
*.twiliocdn.com
*.twilio.com
*.hostedcc.com
*.amazonaws.com
*.cxengage.net
fonts.googleapis.com
*.salesforce.com ***
*.zendesk.com ***
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