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Twilio Firewall Settings

If your team will be using the Toolbar inside of Salesforce, it would be wise to consider adding *.salesforce.com in the proxy exclusions.  Any interruptions to Salesforce while agents are using the Toolbar can have a direct impact to Toolbar stability and performance.

 

Firewall to Open:

 

North America Virginia Gateways (US1):

 

 Signalling IPs:

   54.172.60.0/30 which translates to:

   54.172.60.0

   54.172.60.1

   54.172.60.2

   54.172.60.3

 

   Ports: 5060 (UDP/TCP), 5061 (TLS)

 

Media IPs:

   54.172.60.0/23

   34.203.250.0/23

   Port Range: 10,000 to 20,000 (UDP)

 

Europe Ireland Gateways (IE1):

 

Signalling IPs:

   54.171.127.192/30 which translates to:

   54.171.127.192

   54.171.127.193

   54.171.127.194

   54.171.127.195

 

   Ports: 5060 (UDP/TCP), 5061 (TLS)

 

Media IPs:

 

   54.171.127.192/26

   52.215.127.0/24

   Port Range: 10,000 to 20,000 (UDP)

In the coming months, we will also be launching a new SIP Trunking gateway: Europe Frankfurt (DE1). You might want to add these to your firewall now. This will continue to ensure low-latency and best-quality carrier connections in Europe; and provide additional resiliency.

 

Europe Frankfurt Gateways (coming soon):

 

Signalling IPs:

   35.156.191.128/30 which translates to:

   35.156.191.128

   35.156.191.129

   35.156.191.130

   35.156.191.131

 

   Ports: 5060 (UDP/TCP), 5061 (TLS)

 

Media IPs:

 

   35.156.191.128/25

   Port Range: 10,000 to 20,000 (UDP)

 

Domain / Proxy Exclusions:

 

*.twiliocdn.com
*.twilio.com

*.hostedcc.com
*.amazonaws.com
*.cxengage.net
fonts.googleapis.com
*.salesforce.com ***
*.zendesk.com ***

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