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Twilio Firewall Settings

If your team will be using the Toolbar inside of Salesforce, it would be wise to consider adding *.salesforce.com in the proxy exclusions.  Any interruptions to Salesforce while agents are using the Toolbar can have a direct impact to Toolbar stability and performance.

 

Firewall to Open:

North America Virginia Gateways:

Signalling IPs:

54.172.60.0
54.172.60.1
54.172.60.2
54.172.60.3
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.172.60.0/23
34.203.250.0/23
Port Range: 10,000 to 20,000 (UDP)

North America Oregon Gateways:

Signalling IPs:

54.244.51.0
54.244.51.1
54.244.51.2
54.244.51.3
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.244.51.0/24
Port Range: 10,000 to 20,000 (UDP)

Europe Ireland Gateways:

Signalling IPs:

54.171.127.192
54.171.127.193
54.171.127.194
54.171.127.195
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.171.127.192/26
52.215.127.0/24 
Port Range: 10,000 to 20,000 (UDP)

Europe Frankfurt Gateways:

Signalling IPs:

35.156.191.128
35.156.191.129
35.156.191.130
35.156.191.131
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

35.156.191.128/25 
3.122.181.0/24
Port Range: 10,000 to 20,000 (UDP) 

Asia Pacific Tokyo Gateways:

Signalling IPs:

54.65.63.192
54.65.63.193
54.65.63.194
54.65.63.195
Ports: 5060 (UDP/TCP), 5061 (TLS) 

Media IPs:

54.65.63.192/26
3.112.80.0/24
Port Range: 10,000 to 20,000 (UDP)

Asia Pacific Singapore Gateways:

Signalling IPs:

54.169.127.128
54.169.127.129
54.169.127.130
54.169.127.131
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.169.127.128/26
3.1.77.0/24
Port Range: 10,000 to 20,000 (UDP)

Asia Pacific Sydney Gateways:

Signalling IPs:

54.252.254.64
54.252.254.65
54.252.254.66
54.252.254.67
Ports: 5060 (UDP/TCP), 5061 (TLS)

Media IPs:

54.252.254.64/26
3.104.90.0/24
Port Range: 10,000 to 20,000 (UDP) 

South America Sao Paulo Gateways:

Signalling IPs:

177.71.206.192
177.71.206.193
177.71.206.194
177.71.206.195
Ports: 5060 (UDP/TCP), 5061 (TLS) 

Media IPs:

177.71.206.192/26
18.228.249.0/24
Port Range: 10,000 to 20,000 (UDP)

 

Domain / Proxy Exclusions:

*.twiliocdn.com
*.twilio.com

*.hostedcc.com
*.amazonaws.com
*.cxengage.net
fonts.googleapis.com
*.salesforce.com ***
*.zendesk.com ***

 

 

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