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2017 Product Availability

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  CxEngage                          
  2018 JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER  
  CxEngage EU 99.91% 100% 100% 99.95%  99.86%  100%  100%  100%  100%  100%  100%  99.95%  
  CxEngage US 99.78% 99.90% 99.98% 100%  100%  99.93% 100%  99.97%  99.96%  100%  100% 99.95%   
                             
  Classic                          
  2018 JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER  
  Classic EMEA 100% 100% 99.95% 99.66%  100% 100%   99.97% 100%  98.68%  99.82%   99.21% 100%   
  Classic US 100% 100% 99.89% 99.98%  99.97% 100%  100%  99.70%   98.68%  99.82%  99.21% 100%   
  Classic Apac 100% 100% 100% 99.37% 100%  100%  100%  100%  98.68%   99.82%  99.21% 100%   
  Classic Sydney 100% 100% 100% 99.39% 100%  100%  100%  100%  98.68%   99.82% 99.21%   100%  
  Classic API 100% 100% 100% 100% 94.85%  100%  100%   100% 98.68%  99.82%   98.72%  100%  
                             
  Engage                          
  2018 JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER  
  Engage Global 99.76% 99.93% 99.83% 100%  100% 100%   100%  100%  100% 99.82%  97.55%  100%   
                             
  Contact                          
  2018 JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER  
  Contact Global 99.12% 99.81% 100% 100%  100%  100% 100%   100%  100%  100%  100%  100%  
                             
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